Shipping policy

Shipping Policy

At The Urban Edit , we aim to process and deliver your hair extensions as quickly and safely as possible.

Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays)
During sales or busy periods, processing times may be slightly extended
You will receive a confirmation email once your order has been dispatched

Shipping Rates & Delivery Times (Australia)

We ship Australia-wide with the following options:

Shipping costs are calculated at checkout based on your location.

International Shipping

We offer international shipping to selected countries.

Please note:
Customers are responsible for any customs duties, taxes, or import fees.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Delivery Delays

While we aim to meet all delivery timeframes, delays may occur due to:

We are not responsible for delays once your order has been handed to the shipping carrier.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer
If your order is returned to us, additional shipping fees may apply to resend it

Lost or Damaged Parcels

If your order is:

Please contact us within 5 business days of the expected delivery date with your order details.

We will work with the shipping provider to resolve the issue and organise a replacement where appropriate.

Signature & Safe Drop

Some orders may require a signature on delivery. If you authorise a “safe drop,” you accept responsibility once the parcel has been delivered.

For any shipping enquiries, please contact:

The Urban Edit Hair Extensions
Email: urbanrawmaitland@gmail.com
Location: Australia

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